White Papers and Research

circle-shakeThis is a selection of white papers and research on technology which I hope is useful for UK Charities and the NFP sector. All of them can be downloaded for free although some may require free registration. Some are expressly oriented for the NFP sector but I have also included some papers which are not necessarily sector-specific but which I still believe should be useful for charities.

SubjectReport NamePublished By/SourceDate Published
DataThe choices not-for-profits need to make about collecting and using dataAdvanced Business Solutions2014 March
SalesforceThe Landscape of Salesforce for Nonprofits: A Report on the Current Marketplace for AppsIdealware2014 February
Membership TechnologyHarnessing the Web to Drive Membership Value and GrowthMemberwise2014 March
Email MarketingHow today’s email marketers are connecting, engaging and inspiring their customersExperian2013 December
DataData-Driven Fundraising: How not-for-profits in the UK are using data and CRM to improve fundraising and further their missionsBlackbaud2014 January
Online FundraisingThe Psychology of Online Giving: What motivates people when they donate to causes online?Blackbaud2013 December
Email MarketingThe 2014 UK email marketing benchmark reportSignUp.To2014 January
Arts & CultureDigital Culture: How arts and cultural organisations in England use technologyACE/Nesta2013 November
Text Fundraising2013 mGive Text Donation StudymGive2013 July
Email MarketingThe open rate landscape - best and worst times to send emailspure 3602013 May
HRThe 10th Annual Nonprofit Technology Staffing and Investments ReportNTEN2017 May
CRMCRM Implementation: Articles & Case Studies From the Charity SectorCFDG/ACEVO/IoF2011 February
Online fundraisingOptimising charity websites for donationsEduserv2014 July
DataNonprofit Performance Management: Using Data to Measure and Improve ProgramsIdealware2014 August
Membership TechnologyThe Death of the AMS (or: How I Learned to Stop Expecting an Eierlegende WollMilchSau)AIIM2014 September
Online FundraisingThe Future of Payments and CurrencyJ Walter Thompson2014 October
Membership Technology2015 Global Benchmark Report: Membership PerformanceAdvanced Solutions International (ASI)2015 January
SalesforceAdvancement Connect for Higher Ed ReviewHeller Consulting2015 February
IntegrationWhy IT integration is a key priority for charity IT leaders - and what you can do about itMSM Software2014 November
DigitalThe New RealityJulie Dodd2015 June
DigitalThe case for a collective approach to digital transformation in the social sectorThink NPC2015 December
Email MarketingEmail Marketing How-To GuideTechnology Trust2014 March
MobileMobile Matters: The Impact of Mobile Technology on
Peer-to-Peer Fundraising
Artez2013 December
Fundraising TechnologyMaking the Case to Nonprofit Leadership: How to Convey and Sell the Need to Invest in Fundraising TechnologyBlackbaud2014 May
CRMThe Best CRM Systems for 20-120 UsersMareeba Consulting2016 November
CRMGartner’s CRM Framework: The Eight Building Blocks of CRMGartner 2007 June
GDPRGDPR and Fundraising Software SystemsIT For Charities2017 May
Digital TransformationMuleSoft 2017 Connectivity Benchmark ReportMulesoft2017 January
Business IntelligenceGartner Magic Quadrant for Business Intelligence and Analytics Platforms 2017Gartner2017 February
IntegrationWhen to use iPaaSScribe Software2017 April
SalesforceThe State of Salesforce '18 Report: Top TrendsBluewolf2017 October
GDPRGDPR: The Essentials GuideInstitute of Fundraising2017 May
DigitalUnderstanding Personalisation Capabilities: For Marketers, Merchandisers & eCommerce ProfessionalsCertona2017 February
Data ProtectionFundraising and Data Protection: A survival guide for the uninitiated2040 Training2017 April
AnalyticsAnalytics Toolkit: Your Comprehensive Guide to Making Data Analytics Work for Your OrganizationBlackbaud2017 September
Integration2018 Gartner Magic Quadrant for Enterprise Integration Platform as a ServiceGartner2018 April
Higher Education CRMThe Transformational Journey to Campus-Wide CRMOvum2017 September
Finance SoftwareNonprofit Accounting: Selecting Financial Management SoftwareIdealware2018 March
DigitalThe Charity Digital Skills Report 2018Skills Platform2018 March
Fundraising TechnologyA Consumers Guide to Low-Cost Donor Management SystemsIdealware2017 February
DigitalDigital Transformation Readiness Survey 2018Appian2018 January
StrategyGlobal NGO Technology Report 2018NP Tech For Good2018 February
SalesforceState of Salesforce 2018Bluewolf2017 September
Case ManagementChoosing an electronic case management system for your organisationNPC2018 January
DataGetting More out of Your Donor DataThe Access Group2018 November
If you would like a white paper or a research document to be considered for inclusion in this list then please email me at ivan@itforcharities.co.uk.

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