White Papers and Research

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circle-shakeThis is a selection of white papers and research on technology which I hope is useful for UK Charities and the NFP sector. All of them can be downloaded for free although some may require free registration. Some are expressly oriented for the NFP sector but I have also included some papers which are not necessarily sector-specific but which I still believe should be useful for charities.

Subject Report Name Published By/Source Date Published
Data The choices not-for-profits need to make about collecting and using data Advanced Business Solutions 2014 March
Salesforce The Landscape of Salesforce for Nonprofits: A Report on the Current Marketplace for Apps Idealware 2014 February
Membership Technology Harnessing the Web to Drive Membership Value and Growth Memberwise 2014 March
Email Marketing How today’s email marketers are connecting, engaging and inspiring their customers Experian 2013 December
Data Data-Driven Fundraising: How not-for-profits in the UK are using data and CRM to improve fundraising and further their missions Blackbaud 2014 January
Online Fundraising The Psychology of Online Giving: What motivates people when they donate to causes online? Blackbaud 2013 December
Email Marketing The 2014 UK email marketing benchmark report SignUp.To 2014 January
Arts & Culture Digital Culture: How arts and cultural organisations in England use technology ACE/Nesta 2013 November
Text Fundraising 2013 mGive Text Donation Study mGive 2013 July
Email Marketing The open rate landscape – best and worst times to send emails pure 360 2013 May
HR The 10th Annual Nonprofit Technology Staffing and Investments Report NTEN 2017 May
CRM CRM Implementation: Articles & Case Studies From the Charity Sector CFDG/ACEVO/IoF 2011 February
Online fundraising Optimising charity websites for donations Eduserv 2014 July
Data Nonprofit Performance Management: Using Data to Measure and Improve Programs Idealware 2014 August
Membership Technology The Death of the AMS (or: How I Learned to Stop Expecting an Eierlegende WollMilchSau) AIIM 2014 September
Online Fundraising The Future of Payments and Currency J Walter Thompson 2014 October
Membership Technology 2015 Global Benchmark Report: Membership Performance Advanced Solutions International (ASI) 2015 January
Salesforce Advancement Connect for Higher Ed Review Heller Consulting 2015 February
Integration Why IT integration is a key priority for charity IT leaders – and what you can do about it MSM Software 2014 November
Digital The New Reality Julie Dodd 2015 June
Digital The case for a collective approach to digital transformation in the social sector Think NPC 2015 December
Email Marketing Email Marketing How-To Guide Technology Trust 2014 March
Mobile Mobile Matters: The Impact of Mobile Technology on
Peer-to-Peer Fundraising
Artez 2013 December
Fundraising Technology Making the Case to Nonprofit Leadership: How to Convey and Sell the Need to Invest in Fundraising Technology Blackbaud 2014 May
CRM The Best CRM Systems for 20-120 Users Mareeba Consulting 2016 November
CRM Gartner’s CRM Framework: The Eight Building Blocks of CRM Gartner 2007 June
GDPR GDPR and Fundraising Software Systems IT For Charities 2017 May
Digital Transformation MuleSoft 2017 Connectivity Benchmark Report Mulesoft 2017 January
Business Intelligence Gartner Magic Quadrant for Business Intelligence and Analytics Platforms 2017 Gartner 2017 February
Integration When to use iPaaS Scribe Software 2017 April
Salesforce The State of Salesforce ’18 Report: Top Trends Bluewolf 2017 October
GDPR GDPR: The Essentials Guide Institute of Fundraising 2017 May
Digital Understanding Personalisation Capabilities: For Marketers, Merchandisers & eCommerce Professionals Certona 2017 February
Data Protection Fundraising and Data Protection: A survival guide for the uninitiated 2040 Training 2017 April
Analytics Analytics Toolkit: Your Comprehensive Guide to Making Data Analytics Work for Your Organization Blackbaud 2017 September
Integration 2018 Gartner Magic Quadrant for Enterprise Integration Platform as a Service Gartner 2018 April
Higher Education CRM The Transformational Journey to Campus-Wide CRM Ovum 2017 September
Finance Software Nonprofit Accounting: Selecting Financial Management Software Idealware 2018 March
Digital The Charity Digital Skills Report 2018 Skills Platform 2018 March
Fundraising Technology A Consumers Guide to Low-Cost Donor Management Systems Idealware 2017 February
Digital Digital Transformation Readiness Survey 2018 Appian 2018 January
Strategy Global NGO Technology Report 2018 NP Tech For Good 2018 February
Salesforce State of Salesforce 2018 Bluewolf 2017 September
Case Management Choosing an electronic case management system for your organisation NPC 2018 January
Data Getting More out of Your Donor Data The Access Group 2018 November


If you would like a white paper or a research document to be considered for inclusion in this list then please email me at ivan@itforcharities.co.uk.