CRM Software for Charities

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crmCRM – and CRM databases – is possibly one of the most abused terms in the IT industry and has been used to describe so much software. The first thing to note is that CRM software is not CRM itself – CRM is a policy and a practise and a whole culture; and in many ways, charities practising good donor management are already doing CRM! CRM software will not automatically implement CRM at your organisation.

For the purposes of this site, CRM Software is designated as systems/providers which provide more ‘generic’ database solutions which could be configured for the NFP sector, but would also sit just as easily in a commercial environment – as opposed to solutions more specifically aimed at the NFP sector such as Fundraising or Membership databases with their associated functionality. And if fundraising/membership software is what you want then although CRM systems may be able to provide this, there are many dedicated packages already doing so, so you should be considering both. CRM software can also be a good solution if you want an ‘organisation-wide’ database, but bear in mind that even some of the Fundraising or Membership software packages might also be an option depending on your precise needs.

When it comes to software there are hundreds of software packages and suppliers who purport to provide CRM. For the purposes of this web site, we have included two sections below on CRM: Packages which are generally recognised as offering solutions for the NFP sector, and Companies who do the same.

Companies generally recognised as offering solutions for the NFP industry

Company Product E-mail address Tel no.
Advantage Business Systems Microsoft Dynamics 365 info@advantage.co.uk 020 3004 4600
Astadia Salesforce & others 0845 055 9758
Brightgen Salesforce info@brightgen.com 01376 520578
Caltech IT Ltd Microsoft Dynamics 365 & others catherine@caltech.co.uk 01924 507280
CentrePoint Software Sage CRM info@centrepointsoftware.co.uk 020 7831 3050
CharityExpressware Microsoft Dynamics 365 sales@charityexpressware.co.uk 01453 827899
Chorus Microsoft Dynamics 365 hello@chorus.co 01275 398 900
Circle-Interactive CiviCRM enquiries@circle-interactive.co.uk 0117 909 6967
Cirquent Microsoft Dynamics 365, Pivotal & others
Clarasys Salesforce deliver@clarasys.com 0203 287 4335
Cloudframe Salesforce Ian@cloudframe.co.uk 07949 135990
Compucorp CiviCRM info@compucorp.co.uk 01923 220121
Concentrix Sage CRM, Microsoft Dynamics 365 & others info@concentrix.co.uk 01509 410500
Crimson Consultants Microsoft Dynamics 365 info@crimsonconsultants.co.uk 0845 094 2259
Darlston Salesforce info@darlston.co.uk 01953 859100
ePartners Microsoft Dynamics 365 020 7190 2848
Excitation Microsoft Dynamics 365 info@excitation.co.uk 0845 246 2400
FelineSoft Microsoft Dynamics 365 sales@felinesoft.com 0845 658 6767
Gap Consulting Microsoft Dynamics 365 info@gapconsulting.co.uk 01606 353 180
Generate Enterprise Salesforce ben@generatecic.org 07980 835702
Giveclarity Salesforce info@giveclarity.org 0203 056 1900
Greater Manchester Centre for Voluntary Organisation
CiviCRM databases@gmcvo.org.uk 0161 277 1020
Hyphen8 Salesforce team@hyphen8.com 020 7608 5671
Imagine Creativity Salesforce, CiviCRM info@imaginecreativity.co.uk 020 8123 1401
MAST ICT Salesforce martin.thompson@mast-ict.com 01483 617224
m-hance Microsoft Dynamics 365 marketing@m-hance.com 0330 777 1950
MC3 CiviCRM 01484 844417
MillerTech CiviCRM sales@millertech.co.uk 020 7843 4400
MyCRM Microsoft Dynamics 365 sales@mycrmgroup.com 1983 245245
Northbridge Digital CiviCRM info@northbridgedigital.co.uk 01457 238605
Pragmatiq Solutions Microsoft Dynamics 365 sales@pragmatiqsolutions.co.uk 01908 303724
Preact Microsoft Dynamics 365 sales@preact.co.uk 0800 381 1000
Premier IT CentricMRM digital@premierit.com 0800 785 1234
Pythagoras Microsoft Dynamics 365 & others info@pythagoras.co.uk 01628 519 000
Real Systems Salesforce info@broadwaysrealsystems.com 020 3856 6007
Seelogic SageCRM, Microsoft Dynamics 365, Salesforce info@seelogic.co.uk 01296 338657
ShoNet Salesforce trudy@shonet.co.uk 020 8017 1688
The Sugar Refinery Sugar CRM sales@thesugarrefinery.com 0131 3000 434
Sysco Software Microsoft Dynamics 365 smcgrattan@sysco-software.com 028 9050 8550
Target Integration CiviCRM, Salesforce info@targetintegration.com +353 1 886 5684
Tengo Software tengoCRM enquiries@tengosoftware.com 0845 862 5222
Third Sector Design CiviCRM michaelmcandrew@thirdsectordesign.org 07817 802299
Third Sector IT Salesforce info@thirdsectorit.org 020 7022 2023
Touchstone Group Microsoft Dynamics 365 moreinfo@touchstone.co.uk 0800 0345 424
TSG Microsoft Dynamics 365 info@tsg.com 0845 1111 888
Veda Consulting CiviCRM parvez@vedaconsulting.co.uk 020 3239 1156
westbrook International
(Force for good)
Salesforce ffg@wigroup.com 01256 863300
Workbooks.com Workbooks sales@workbooks.com 0118 3030 100

 

Packages which are generally recognised as offering solutions for the NFP industry

Company Product Notes
CiviCRM CiviCRM Open-Source. See above table for partners, and the Service Providers directory on CiviCRM’s own website
Microsoft Microsoft Dynamics 365 On-premise and SAAS solutions. Sell through partners/re-sellers (e.g. see the table above)
Microsoft have also developed a free although primarily US-oriented Nonprofit Template for Microsoft Dynamics CRM
NetSuite NetSuite SAAS solution
Pivotal Pivotal
Sage Sage CRM On-Premise and ASP solution. Sell thorugh partners/re-sellers (e.g. see the table above)
Salesforce Salesforce SAAS solution (see also: Salesforce Foundation which includes a list of partners and UK Non profit Salesforce users group on LinkedIn)
Salesforce have also developed a NonProfit Success Pack
SugarCRM SugarCRM Open-Source

See also Fundraising software, Membership software