CRM Software for Charities

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crmCRM – and CRM databases – is possibly one of the most abused terms in the IT industry and has been used to describe so much software. The first thing to note is that CRM software is not CRM itself – CRM is a policy and a practise and a whole culture; and in many ways, charities practising good donor management are already doing CRM! CRM software will not automatically implement CRM at your organisation.

For the purposes of this site, CRM Software is designated as systems/providers which provide more ‘generic’ database solutions which could be configured for the NFP sector, but would also sit just as easily in a commercial environment – as opposed to solutions more specifically aimed at the NFP sector such as Fundraising or Membership databases with their associated functionality. And if fundraising/membership software is what you want then although CRM systems may be able to provide this, there are many dedicated packages already doing so, so you should be considering both. CRM software can also be a good solution if you want an ‘organisation-wide’ database, but bear in mind that even some of the Fundraising or Membership software packages might also be an option depending on your precise needs.

When it comes to software there are hundreds of software packages and suppliers who purport to provide CRM. For the purposes of this web site, we have included two sections below on CRM: Packages which are generally recognised as offering solutions for the NFP sector, and Companies who do the same.

Companies generally recognised as offering solutions for the NFP industry

CompanyProductE-mail addressTel no.
Advantage Business SystemsMicrosoft Dynamics CRMinfo@advantage.co.uk020 3004 4600
AstadiaSalesforce & others0845 055 9758
BrightgenSalesforceinfo@brightgen.com01376 520578
Caltech IT LtdMicrosoft Dynamics CRM & otherscatherine@caltech.co.uk01924 507280
CentrePoint SoftwareSage CRMinfo@centrepointsoftware.co.uk020 7831 3050
CharityExpresswareMicrosoft Dynamics CRMsales@charityexpressware.co.uk01453 827899
Ciber UKMicrosoft Dynamics CRMenquiry@ciber-uk.com0870 000 0204
Circle-InteractiveCiviCRMenquiries@circle-interactive.co.uk0117 909 6967
CirquentMicrosoft Dynamics CRM, Pivotal & others
ClarasysSalesforcedeliver@clarasys.com0203 287 4335
CompucorpCiviCRMinfo@compucorp.co.uk01923 220121
ConcentrixSage CRM, Microsoft Dynamics CRM & othersinfo@concentrix.co.uk01509 410500
Crimson ConsultantsMicrosoft Dynamics CRMinfo@crimsonconsultants.co.uk0845 094 2259
DarlstonSalesforceinfo@darlston.co.uk01953 859100
ePartnersMicrosoft Dynamics CRM020 7190 2848
ExcitationMicrosoft Dynamics CRMinfo@excitation.co.uk0845 246 2400
FelineSoftMicrosoft Dynamics CRMsales@felinesoft.com0845 658 6767
Gallery PartnershipCustomer 360Rebecca@gallerypartnership.co.uk020 7096 2800
Gap ConsultingMicrosoft Dynamics CRMinfo@gapconsulting.co.uk01606 353 180
Generate EnterpriseSalesforceben@generatecic.org07980 835702
GiveclaritySalesforceinfo@giveclarity.org0203 056 1900
Greater Manchester Centre for Voluntary Organisation
CiviCRMdatabases@gmcvo.org.uk0161 277 1020
Hyphen8Salesforceteam@hyphen8.com020 7608 5671
Imagine CreativitySalesforce, CiviCRMinfo@imaginecreativity.co.uk020 8123 1401
m-hanceMicrosoft Dynamics CRMmarketing@m-hance.com0330 777 1950
MC3CiviCRM01484 844417
MTL Software SolutionsCiviCRMjames@millertech.co.uk020 7843 4400
MyCRMMicrosoft Dynamics CRMsales@mycrmgroup.com1983 245245
Northbridge DigitalCiviCRMinfo@northbridgedigital.co.uk01457 238605
PreactMicrosoft Dynamics CRMsales@preact.co.uk0800 381 1000
Premier ITCentricMRMdigital@premierit.com0800 785 1234
PythagorasMicrosoft Dynamics CRM & otherssales@pythagoras.co.uk0845 850 1550
Real SystemsSalesforceinfo@broadwaysrealsystems.com020 3856 6007
SeelogicSageCRM, Microsoft Dynamics CRM, Salesforceinfo@seelogic.co.uk01296 338657
ShoNetSalesforcetrudy@shonet.co.uk0208 885 8136
The Sugar RefinerySugar CRMsales@thesugarrefinery.com0131 3000 434
Sysco SoftwareMicrosoft Dynamics CRMsmcgrattan@sysco-software.com028 9050 8550
Target IntegrationCiviCRM, Salesforceinfo@targetintegration.com+353 1 886 5684
Third Sector DesignCiviCRMmichaelmcandrew@thirdsectordesign.org07817 802299
Third Sector ITSalesforceinfo@thirdsectorit.org020 7022 2023
Touchstone GroupMicrosoft Dynamics CRMmoreinfo@touchstone.co.uk0800 0345 424
TSGMicrosoft Dynamics CRMinfo@tsg.com0845 1111 888
Veda Consulting CiviCRMparvez@vedaconsulting.co.uk020 3239 1156
westbrook International
(Force for good)
Salesforceffg@wigroup.com01256 863300
Workbooks.comWorkbookssales@workbooks.com0118 3030 100

 

Packages which are generally recognised as offering solutions for the NFP industry

CompanyProductNotes
CiviCRMCiviCRMOpen-Source. See above table for partners, and the Service Providers directory on CiviCRM's own website
MicrosoftMicrosoft CRMWindows and SAAS solutions. Sell through partners/re-sellers (e.g. see the table above)
Microsoft have also developed a free although primarily US-oriented Nonprofit Template for Microsoft Dynamics CRM
NetSuiteNetSuiteSAAS solution
PivotalPivotal
SageSage CRMWindows and ASP solution. Sell thorugh partners/re-sellers (e.g. see the table above)
SalesforceSalesforceSAAS solution (see also: Salesforce Foundation which includes a list of partners and UK Non profit Salesforce users group on LinkedIn)
Salesforce have also developed a NonProfit Starter Pack
SugarCRMSugarCRMOpen-Source

See also Fundraising software, Membership software