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  • GDPR Doesn't Mean You Need a New Database
    by Ivan Wainewright on May 14, 2017 at 6:26 pm

    Last week, Civil Society reported that "almost 40% of charities are considering reviewing their current CRM system with the launch of the FPS [and] GDPR." My message to such charities is: hang on, wait a minute, do you really need a new CRM system or fundraising database? Buying and implementing a new system is complicated, expensive and takes up plenty of your resources. So before you do that, there are a number of things you should do first:Talk to your current database supplier. This has to […]

  • Learning From How a Toyota Supplier Saved $1 million by Updating Its Tech Infrastructure
    by Ivan Wainewright on April 24, 2017 at 11:28 am

     My second post in an on-going series of blogs on lessons we can learn from commercial sector technology implementations.A recent article on TechRepublic shows how Toyota supplier, AW North Carolina (AWNC) spent $1.2m on new Cisco equipment, which has led to significant savings for them. Few charities will invest that amount in a new CRM system, but some of the approach which AWNC took provides us with very useful ideas for the benefits which charities may get from new CRM implementations, […]

  • What we can learn from large, failed IT Projects
    by Ivan Wainewright on March 13, 2017 at 2:11 pm

     This is the first blog I am planning in an occasional series on lessons we can learn – good and bad - from commercial/public sector system implementations; looking outside the charity sector for best practice and alternative approaches we might take. On Computing's website last week, there was an interesting article which says how “Accenture 'underestimated the complexity' of failed [£50m] national IT system for Police Scotland”. Whilst this is clearly on a […]

  • What Small Charities Need to Know About CRM Systems – 2nd Version
    by Ivan Wainewright on February 16, 2017 at 2:46 pm

    I have updated my free ebook, What Small Charities Need to Know About CRM Systems. Buying a new CRM system or fundraising database can be a daunting experience for any NFP organisation, let alone a small charity. So although I publish a lot of information on my blog which I hope is useful for all charities, this book contains some points which I think smaller not-for-profit organisations need to particularly be aware of or specifically consider. As before, this book has been produced for […]

  • 12 Key Lessons From My Last CRM Project
    by Ivan Wainewright on December 20, 2016 at 8:30 am

    On the twelfth day of Christmas, my truelove gave to me... Twelve Key Lessons I Learned From Managing My Last CRM Project I thought I would finish this set of blog posts with a quick-fire set of some of the most important lessons I learned from the last CRM project I managed. Each point really deserves its own dedicated blog post, but I hope they provide a succinct set of tips in themselves:Configuration not Customisation where possible: I have blogged about this before and it remains true. The […]

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